Discussion Week 8 Assignment Example | Topics and Well Written Essays - 250 words

Discussion Week 8 - Assignment Example One day she calls me and tells me she wanted 34 perfumes that different friends had asked for. This was the biggest order I had ever landed. I did not have the all the perfumes she wanted on hand, but I called my supplier and purchased the perfumes I needed. This was a great experience for me. Word of mouth advertising can help increase consumer sales because this is a way for customers to recruit other customers. The outcome of the encounter was that I was able to achieve my biggest sale by providing great customer service to a client. The customer recruited other clients for me as a favor. As a consequence of this event I was motivated to continue my self-employment. A few months later I found a full-time job and stop selling perfumes. The salesman experience helped me improve my people skills. A mistake that I regret associated with the 34 perfume sale experience was that I did not follow on that sale after obtaining such as good sales lead. A way for a business to prosper is by increasing its customer retention rate. Increasing the customer retention rates can help increase the profitability of a firm